Mike Duff
Mike Duff is a Director in Field Supervision at Edward Jones. He has responsibility for the tactical delivery and strategic vision of the firm's senior client protection initiatives which includes the group that handles senior exploitation and diminished capacity matters. In addition to senior client protection, Mike also has responsibility for the firm's Rollover Supervision group. Previously, Mike has had responsibility for communication supervision, transaction supervision, heightened supervision, insurance supervision, and retirement plan supervision. Field Supervision is Edward Jones's centralized escalation point for matters involving senior exploitation and diminished capacity. Mike is responsible for the group that investigates and resolves this caseload which may include actions such as escalations to APS or law enforcement, use of state/federal report and hold provisions, escalations to the fraud department, authorization to utilize a trusted contact person, etc. Mike graduated from the University of Illinois and has been with Edward Jones for 19 years. Mike participates in a number of industry groups including the SIFMA Senior Investor Protection Workgroup and the St Louis Elder Financial Protection Coalition.