6e. ALL – Effective Written and Oral Business Communications (Intermediate)
The ability to communicate effectively is a key attribute of all successful compliance professionals. This panel will also focus on the importance of non-verbal communication and its role in effective business communication. In this session, the speakers will review examples/scenarios of written and oral business communication, identify the issues, and offer possible ways to strengthen both.
- Define the term “business communication” and understand the importance of effective communication in the compliance profession
- Learn essential communication principles including: establishing clear goals for your communication, tailoring your message to your audience, and determining when to communicate through written or oral communication while also paying attention to non-verbal signals
- Examine the common barriers to effective communication and learn ways to remove or reduce them
- Discuss the most common non-verbal cues and the impact they can have on effective business communication.