6e. ALL – Effective Written and Oral Business Communications (Intermediate)


The ability to communicate effectively is a key attribute of all successful compliance professionals. This panel will also focus on the importance of non-verbal communication and its role in effective business communication. In this session, the speakers will review examples/scenarios of written and oral business communication, identify the issues, and offer possible ways to strengthen both.

Learning Objectives:

  • Define the term “business communication” and understand the importance of effective communication in the compliance profession
  • Learn essential communication principles including: establishing clear goals for your communication, tailoring your message to your audience, and determining when to communicate through written or oral communication while also paying attention to non-verbal signals
  • Examine the common barriers to effective communication and learn ways to remove or reduce them
  • Discuss the most common non-verbal cues and the impact they can have on effective business communication.

 

Sponsored by:

Basic                        Program Level: Date: October 20, 2020 Time: 11:45 am - 1:00 pm Ivy Duke Ann Robinson

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