2e. ALL – Cultural Intelligence and Bias (Intermediate)

Research shows that diversity on teams is highly beneficial to creativity, effectiveness, and bringing out the best in each team member. To reap these benefits however, one has to understand and be comfortable working with and managing people from diverse background and cultures. Nuances around directness, formality, assertiveness, and body language can lead to false assumptions about motivation and engagement, often resulting in less productive attitudes and behaviors. And both individual and team performance suffer from this. Cultural Intelligence is a whole new way of approaching cultural sensitivity, racism and diversity effectiveness. It is a skill set that makes the difference between individuals and organizations that succeed in today’s globalized and multicultural world and those that fail. And it is a capability that anyone can develop.

Learning Objectives:

  • Gain insights in the role of culture in effectively working and relating to others
  • Map cultural differences and become aware of its impact on team dynamics and performance
  • Learn what cultural intelligence is and its relevance across an organization
  • Understand how to develop and apply cultural intelligence in self and others


Sponsored by:

Intermediate                        Program Level: Date: October 19, 2020 Time: 11:45 am - 1:00 pm James (Jim) Downing Ank Stuyfzand

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(860) 672-0843 info@nscp.org